Support

Our official support channel is support@zcloud.ws

Feel free to send us a message if you have any questions, troubles or suggestions.

We reply all support tickets in less than 1 hour during working hours.

We work Monday-Friday, 9AM-5PM Eastern Time (excluding holidays, see below)

Email support@zcloud.ws.

We reserve the right to decline assistance for deep investigations or topics unrelated to our cloud infrastructure. For comprehensive custom services, we offer dedicated solutions through Quave Services. Please contact us at contact@quave.com.br for a quote.

Quave Cloud Custom

You can have access to us 24/7, every day of the year with Quave Cloud Custom.

When you have Quave Cloud Custom you can call us any time using a different communication channel.

Read more about it here.

Holidays

We follow Brazilian holidays:

• January 1
• April 7, 21
• May 1
• September 7
• October 12
• November 2, 15
• December 25